Cellar Manager app

Your account and app

What can I see on my dashboard?

Once signed in, the dashboard brings together the main parts of your relationship with Berry Bros. & Rudd. This includes your Membership Level and benefits, orders, funds, preferences, account information, cellar, BBX activity and relevant services or experiences.

What device do I need to use the app?

The Cellar Manager app is compatible with iPhones, iPads, and iPod touches running iOS 11 or higher. For Android users, the app works on devices running Android v5.1.1 (Lollipop) through v9.0 (Pie), covering Android versions up to level 28.

How do I sign into my account and the app?

You can sign in using your usual Berry Bros. & Rudd account details and password. You can subsequently sign in on our app using biometrics if these are enabled on your device.

How do I switch accounts?

If you have more than one account, the app will sign you into your default account. To switch to a different account, tap 'Switch accounts' on the 'My account details' screen and choose the account you wish to switch to.

How is the ‘Wines in your cellar’ figure calculated?

This is the total number of unsplit cases in your cellar. Please note, it does not include any wines held on behalf of others (i.e. those under beneficial ownership).

How is the ‘Cellar valuation’ figure calculated?

This is an approximate value. It counts every wine in your cellar that has a Liv-ex market price available today.

How do recommendations work?

Recommendations are selected using information such as your interests, behaviour and purchasing history. They are intended to make what you see more relevant and reduce untargeted communication. A recommendation is guidance, not a guarantee of availability or allocation.

Where will I see recommendations?

Relevant recommendations and opportunities may appear on your dashboard, in the app and in communications from Berry Bros. & Rudd. Depending on the item, you may be able to request it or buy it immediately.

Can I tell you what I’m interested in?

Yes. Keep your wine and spirit interests and communication preferences up to date in your account. These preferences help us make recommendations and communications more relevant.

What is the difference between ‘My listed price’ and ‘Lowest listed price’?

My Listed Price: This is the price you have set for your wine to sell with BBX.

Lowest Listed Price: This represents the lowest price at which the same wine is currently listed for sale with BBX.

How do I see more details on a cellared wine or spirit?

Tap the name of the item to find out more information, including tasting notes, scores and reviews.

Can I use BBX in the app?

Yes. You can view bids, place or amend bids, list eligible wines for sale, edit or remove listings and manage bidding alerts through the app.

How do I arrange to have my items from my cellar delivered?

First, select the wine or spirit you'd like delivered. Next, scroll down to the ‘Arrange Delivery’ button and tap it. This will redirect you to our website. From there, select ‘Deliver’ and the product will be added to your basket. You can then complete the checkout process as usual.

How do I list a wine with BBX?

Tap ‘BBX’ in the footer menu, then select ‘Sell Your Wines’. In the top menu, tap ‘Available to Sell’ and choose the wine you'd like to list. If there are any bids on the wine, you'll have the option to ‘Sell Now’ or ‘List on BBX’. Once you tap ‘List on BBX’, you'll be prompted to enter the price and the quantity of cases you'd like to sell. You can also set your bidding alerts at this stage. When you're ready, review and accept the terms and conditions, then tap ‘Confirm’.

How do I change a BBX listing?

The simplest way to edit a listing is to tap ‘BBX’ in the footer menu, then select ‘Sell Your Wines’. From the top menu, choose the ‘Currently Listed’ link, find the listing you wish to change, and tap ‘Edit Listing’.

How do I delete a BBX listing?

The simplest way to delete a listing is to tap ‘BBX’ in the footer menu, then select ‘Sell Your Wines’. In the top menu, click on ‘Currently Listed’, choose the listing you wish to remove, then scroll down to the bottom of the page and tap ‘Remove Listing’.

Can you notify me when bids are placed on my wine?

Yes, to set up bidding notifications, tap the ‘Edit Listing’ button and scroll down to ‘Set Bidding Alerts’. From here, you can choose how frequently you want to receive alerts and set a minimum price threshold.

If you already have a cellar-wide alert in place, you will see a note next to the wine listing. To remove the alert for a specific wine, simply click on this note and adjust the criteria. Your cellar-wide alert will still apply to all other wines in your cellar.

Can I set or change cellar-wide alert settings in the Cellar Manager app?

No, these need to be set on bbr.com. You can do this here .

How do I view bids on my wines?

Tap ‘BBX’ in the footer menu, then select ‘Sell Your Wines’. In the top menu, choose ‘Bids Received’ to view the wines that have received bids.

How do I accept a BBX bid?

Tap 'View Bid', then confirm the case quantity and select the ‘Accept Bid’ button to proceed.

How I do I see my BBX listings?

Click on ‘BBX’ in the app footer menu, then select ‘Sell Your Wines’. In the top menu, tap on ‘Currently Listed’ to view all your active BBX listings.

How do I find wines to bid on?

Tap ‘BBX’ in the footer menu, then select ‘Bid on Wines’. From there, you can use the keyword search or apply filters to narrow down your selection of wines

How do I place a bid?

Tap ‘BBX’ in the footer menu, then select ‘Bid on Wines’. The available wines will then load. Choose the wine you'd like to bid on, tap on it, and scroll down to the ‘Place a Bid’ section to submit your offer.

How do I edit a bid?

Tap ‘BBX’ in the footer menu, then select ‘Your Bids Placed’. Choose the bid you wish to edit and tap ‘Change Bid’. You can then adjust the bid price and quantity before confirming the changes.

How do I cancel a bid?

Select ‘BBX’ in the footer menu, then tap on ‘Your Bids Placed’. Choose the bid you wish to edit and tap ‘Cancel Bid’ to withdraw your bid.

How do I view bids I've placed?

Tap ‘BBX’ in the footer menu, then select ‘Your Bids’ to view all the bids you have placed.

How do I view my account details?

Tap on 'More' in the footer menu, then click on 'My Account'. To view your online account, tap on ‘Manage Account’.

What do I do if I'm having issues accessing my account?

If you’re having trouble logging in to your account, please try resetting your password. If you’re still having problems, then please contact us .

How can I merge my accounts?

If you have more than one account and you’d like to merge them together, please contact us .

How can I update my account details

Once you’ve logged in to your account, you can change your password, email address, invoice and delivery addresses, and payment methods.

How can I unsubscribe from emails?

There is an unsubscribe link at the bottom of every email we send, which will automatically remove you from our mailing list. If you do not see one of these links please email privacy@bbr.com . Alternatively, you can log in to your account and change your communication preferences or update your wine and spirit interests.

How do I close my account?

To close your account, please contact us.

Where can I see my order activity?

In your account, go to Orders and Payments in the Account area. You can view each of them by selecting the tabs in the menu, In the orders section, you can view each order separately. If you want to download any invoices go to the Payments feed and click on the relevant order to start the download. In the Statements tab, you can download any if they’re available.

Can I change my card details?

You can update your card details at any time by logging in to your account. If your card expires, you may not be able to place bids on BBX. You will be prompted to update your card before you can proceed.