Customer Support

Orders can only be dispatched to a single address per transaction. If you intend to ship items to multiple addresses, please generate individual orders for each destination.

*Order value excludes event tickets, gift vouchers and wines bought In Bond or En Primeur.

**The delivery fee is waived for orders that include wines withdrawn from your cellar, in conjunction with wines intended for delivery.

Scottish Highlands delivery time by postcode
Six working days: AB33-38, AB41, AB44-45, AB51-55, FK18-21, IV1-28, KA27-28, KW1-14, PA20-78, PH20-22, PH25-26, PH30-41
10 working days: HS1-9, IV30-56, KW 15-17, PH42-44

Orders for the Channel Islands are handled as international deliveries.

We can deliver to all of the destinations below. If you would like a quote or would like to know the status of countries not listed below you can get in touch here , please select “export query”. We regret that glasses, accessories and books cannot be sent to overseas addresses.

Europe: Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Republic of Ireland, Isle of Man, Italy, Jersey, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Portugal, Slovenia, Spain, and Switzerland.

North America: Antigua and Barbuda, Bahamas, Barbados, Bermuda, Canada, Cayman Islands, Grenada, Jamaica, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, USA, Trinidad & Tobago.

Asia: Bhutan, Hong Kong, Japan, Macau, Malaysia, Singapore, Taiwan.

Africa: Angola, South Africa.

Rest of the World: Australia, Falkland Islands, Israel, Jordan, New Zealand, Puerto Rico.

Our orders are delivered by either our own Berry Bros. & Rudd or our partner courier, DHL. You can track your order using your tracking code, which you’ll find in your dispatch confirmation email. If your order is being delivered by DHL, you can track it here . If you provided your mobile number when you placed your order, you will be kept up to date via text message.

You can view all the combinations in the table below but note that these charges are applicable only for UK Duty Paid orders.

**Order value excludes event tickets, gift vouchers, and items bought for storage (i.e In Bond or En Primeur).

***The delivery fee is waived for orders that include items withdrawn from your cellar.

Scottish Highlands and Islands delivery time by postcode:

Six working days: AB33-38, AB41, AB44-45, AB51-55, FK18-21, IV1-28, KA27-28, KW1-14, PA20-78, PH20-22, PH25-26, PH30-41

10 working days: HS1-9, IV30-56, KW 15-17, PH42-44

Orders for the Channel Islands are handled as international deliveries.

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