Customer Support

Member and Cellar Club form the foundation. Green, Gold and Black make up House of 1698, where the relationship becomes increasingly personal and proactive.

You receive the highest Level reached through any one qualifying route: qualifying annual contribution, the qualifying value of wine and spirits held in your cellar with us or an active monthly commitment.

Member begins at £0, it is for anyone opening an account. Cellar Club begins at £3,000 annual contribution, £3,000 qualifying cellar value or a £250 monthly commitment. Green begins at £10,000, £50,000 or £800 per month. Gold begins at £40,000, £150,000 or £3,300 per month. Black begins at £100,000, £1,000,000 or £8,300 per month.

The contribution assessment is based on calendar years, not a rolling 12-month period. At launch, both January to December 2025 contribution and January 2026 to year-to-date contribution are considered. This means you may qualify through the previous calendar year even where current-year activity has not yet reached the relevant threshold.

Invoiced customer transactions recorded as spend, including storage fees, VAT and Duty. We also recognise 25% of the sale value through BBX or Sell to BB&R and 100% of the auction hammer value.

You can move up during the year once you meet a threshold, after the next overnight calculation. A Level earned through contribution or cellar value is held until the annual review. A monthly commitment ending or reducing may lead to a change in membership level. The first review is intended for 1st January 2028.

The calculation runs overnight, not in real time. A purchase today should not be expected to create an immediate same-day change.

Please ask us to check it. We will review qualifying activity, your cellar value and any monthly commitment. If the data is wrong, we will arrange for it to be corrected.